Contact information

Last Updated: JAN 1st, 2026

At Affordable Bricks US Inc., we believe in transparent and reliable communication with our customers. This Contact Information Policy outlines how and where customers, partners, and regulatory agencies can reach us for inquiries, support, and other official correspondence.

Our team strives to respond to all customer messages within 24–48 business hours, though response times may vary during peak holiday periods or major product releases.

Primary Contact Information

Business Name:
AFFORDABLE BRICKS US INC.

Email:
📧 hello@affordablebricks.us

This email address should be used for all customer service inquiries, order-related updates, media requests, partnership proposals, and warranty or product return questions.

Customer Service Commitment

Affordable Bricks US Inc. is proud to be a U.S.-based company that handles all correspondence directly from our internal customer support team. We do not outsource customer communication to third parties. Each message is personally reviewed to ensure that your questions are answered accurately and respectfully.

If you are reaching out about an order, please include your order number and any relevant details (such as item name or shipping issue) in your email. For return or refund requests, please review our Return Policy page first to ensure your item qualifies before submitting a request.

During the holiday season, please understand that response times may be longer than usual due to the increased volume of messages and orders.

Business Operations & Mailing Address

All official documents, mail, and legal correspondence should be directed to our main corporate location.
Our headquarters can be found at:
(details are provided here in full for compliance with applicable e-commerce and consumer protection laws)

3750 Schaufele Ave, Suite 270
Long Beach, California 90808

This address is used primarily for administrative and registered business purposes. Please note that it is not a retail storefront or product return facility. For returns, exchanges, or warranty claims, please contact us first at affordablebricks.us@gmail.com to obtain proper instructions and authorization.

Phone Contact (Limited Use)

Our direct support line may be used only for priority customer concerns and business verification requests.
To ensure faster response times, email remains our preferred contact method.

Customer Assistance Line: (area code five six two) five four four - nine one zero nine

We do not provide live phone support for order placement or product customization at this time, but voicemail messages may be left for urgent matters. 

Hours of Operation

Our customer service and dispatch teams operate Monday through Friday during regular business hours:

🕓 Monday – Friday: 9:00 AM – 5:00 PM (PST)
📦 Fulfillment & Shipping: Monday – Saturday
🌴 Closed Sundays and Major U.S. Holidays

Please note that order fulfillment and dispatch may continue outside these hours during peak seasonal periods.

Important Notices

  • Correspondence regarding business partnerships, sponsorships, or wholesale opportunities should include full company credentials.

  • Any physical mail sent without prior authorization may not be processed or returned.

  • For privacy and security reasons, Affordable Bricks US Inc. does not accept unscheduled walk-ins or in-person visits at our Long Beach office.

Policy Updates

This policy may be revised periodically to reflect changes in our contact practices or business operations. The latest revision date will always be listed at the top of this page.

By reaching out to Affordable Bricks US Inc., you agree to our communication terms and acknowledge that messages may be stored securely for quality and compliance purposes.

 

 

Affordable Bricks is an independent company and is not affiliated with, endorsed by, sponsored by, or associated with LEGO® or the LEGO Group. All products sold by Affordable Bricks are our own branded building-brick products and are not manufactured, licensed, or approved by the LEGO Group. We explicitly disclose across our website, product listings, and marketing materials that we are an independent brand offering compatible building bricks, and that our products are not LEGO® branded bricks. Any reference to building-brick compatibility is made solely for descriptive purposes to explain functionality and fit, and does not imply any partnership, sponsorship, or authorization by the LEGO Group.