Contact information

Last Updated: OCT 11, 2026

At Affordable Bricks US Inc., we believe in transparent and reliable communication with our customers. This Contact Information Policy outlines how and where customers, partners, and regulatory agencies can reach us for inquiries, support, and other official correspondence.

Our team strives to respond to all customer messages within 24–48 business hours, though response times may vary during peak holiday periods or major product releases.

Primary Contact Information

Business Name:
AFFORDABLE BRICKS US INC.

Email:
📧 hello@affordablebricks.us

This email address should be used for all customer service inquiries, order-related updates, media requests, partnership proposals, and warranty or product return questions.

Customer Service Commitment

Affordable Bricks US Inc. is proud to be a U.S.-based company that handles all correspondence directly from our internal customer support team. We do not outsource customer communication to third parties. Each message is personally reviewed to ensure that your questions are answered accurately and respectfully.

If you are reaching out about an order, please include your order number and any relevant details (such as item name or shipping issue) in your email. For return or refund requests, please review our Return Policy page first to ensure your item qualifies before submitting a request.

During the holiday season, please understand that response times may be longer than usual due to the increased volume of messages and orders.

Business Operations & Mailing Address

All official documents, mail, and legal correspondence should be directed to our main corporate location.
Our headquarters can be found at:
(details are provided here in full for compliance with applicable e-commerce and consumer protection laws)

3750 Schaufele Ave, Suite 270
Long Beach, California 90808

This address is used primarily for administrative and registered business purposes. Please note that it is not a retail storefront or product return facility. For returns, exchanges, or warranty claims, please contact us first at affordablebricks.us@gmail.com to obtain proper instructions and authorization.

Phone Contact (Limited Use)

Our direct support line may be used only for priority customer concerns and business verification requests.
To ensure faster response times, email remains our preferred contact method.

Mobile Terms of Service
Affordable Bricks
Last updated: Oct. 11, 2026

The Affordable Bricks mobile message service (the "Service") is operated by Affordable Bricks (“Affordable Bricks”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Affordable Bricks’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Affordable Bricks through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Affordable Bricks. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18555124335 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Affordable Bricks mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18555124335 or email hello@affordablebricks.us.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

We do not provide live phone support for order placement or product customization at this time, but voicemail messages may be left for urgent matters. 

Hours of Operation

Our customer service and dispatch teams operate Monday through Friday during regular business hours:

🕓 Monday – Friday: 9:00 AM – 5:00 PM (PST)
📦 Fulfillment & Shipping: Monday – Saturday
🌴 Closed Sundays and Major U.S. Holidays

Please note that order fulfillment and dispatch may continue outside these hours during peak seasonal periods.

Important Notices

  • Correspondence regarding business partnerships, sponsorships, or wholesale opportunities should include full company credentials.

  • Any physical mail sent without prior authorization may not be processed or returned.

  • For privacy and security reasons, Affordable Bricks US Inc. does not accept unscheduled walk-ins or in-person visits at our Long Beach office.

Policy Updates

This policy may be revised periodically to reflect changes in our contact practices or business operations. The latest revision date will always be listed at the top of this page.

By reaching out to Affordable Bricks US Inc., you agree to our communication terms and acknowledge that messages may be stored securely for quality and compliance purposes.

 

 

Affordable Bricks is an independent company and is not affiliated with, endorsed by, sponsored by, or associated with LEGO® or the LEGO Group. All products sold by Affordable Bricks are our own branded building-brick products and are not manufactured, licensed, or approved by the LEGO Group. We explicitly disclose across our website, product listings, and marketing materials that we are an independent brand offering compatible building bricks, and that our products are not LEGO® branded bricks. Any reference to building-brick compatibility is made solely for descriptive purposes to explain functionality and fit, and does not imply any partnership, sponsorship, or authorization by the LEGO Group.